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by 
Whitney, Diana Kaplin.
Format: 
Books
Publication Date 
2010
Excerpt: 
The power of appreciative inquiry : a practical guide to positive change / Whitney, Diana Kaplin.
Available: Copies:
by 
Hoisington, Steven H., 1953-
Format: 
Books
Publication Date 
2005
Excerpt: 
Implementing strategic change : tools for transforming an organization / Hoisington, Steven H
Available: Copies:
by 
Whitney, Diana Kaplin.
Format: 
Books
Publication Date 
2003
Excerpt: 
The power of appreciative inquiry : a practical guide to positive change / Whitney, Diana Kaplin.
Available: Copies:
4. 
Cover image for Wired and dangerous : how your customers have changed and what to do about it
by 
Bell, Chip R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Wired and dangerous : how your customers have changed and what to do about it / Bell, Chip R.
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7. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization
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8. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Ch. 1. A Change of Orientation: Retention Instead of Conquest -- Appendix 1: A Survey of U
Available: Copies:
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
-- Managing the process -- Other factors to work on -- What's in it for me? -- Making change a way of life
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