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1.

Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Consumer satisfaction.

Available: Copies:

2.

Cover image for Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Consumer satisfaction.

Available: Copies:

3.

Cover image for Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Consumer behavior -- Cross-cultural studies.

Available: Copies:

4.

Cover image for Relationship marketing : a consumer experience approach

Relationship marketing : a consumer experience approach

Relationship marketing : a consumer experience approach

by

Baron, Steve.

Format:

Books

Publication Date

2010

Excerpt:

Relationship marketing : a consumer experience approach / Baron, Steve.

Available: Copies:

5.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

"Today's consumers are sophisticated, well informed and have high expectations of the services they

Available: Copies:

6.

Cover image for The satisfied customer : winners and losers in the battle for buyer preference

The satisfied customer : winners and losers in the battle for buyer preference

The satisfied customer : winners and losers in the battle for buyer preference

by

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Excerpt:

Consumers' preferences.

Available: Copies:

7.

Cover image for Buyer behaviour : understanding consumer psychology and marketing

Buyer behaviour : understanding consumer psychology and marketing

by

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2007

Excerpt:

Buyer behaviour : understanding consumer psychology and marketing / Du Plessis, P. J. (Phillipus

Available: Copies:

8.

Cover image for Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

by

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Excerpt:

Consumer satisfaction -- Evaluation.

Available: Copies:

9.

Cover image for The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

Consumer satisfaction.

Available: Copies:

10.

Cover image for Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

by

Stinnett, Bill.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2004019679.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2004019679.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer behavior.

Available: Copies:

11.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

12.

Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

Passionate and profitable : why customer strategies fail and ten steps to do them right

by

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

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Subject: Customer relations.

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Author

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Rousseau, Deon.

(2)

Alexander, Jim, 1950-

(1)

(1)

(1)

Boshoff, Christo.

(1)

(1)

Cheales, Peter.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

Crutcher, C. William, author.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Dufek, Donald F.

(1)

Film Ideas (Firm)

(1)

Fornell, Claes.

(1)

Hill, Nigel, 1952-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

(1)

Lucas, Robert W.

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Schuster, Camille Passler, 1950-

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Stinnett, Bill.

(1)

Teal, Thomas, 1937-

(1)

Thompson, Harvey.

(1)

(1)

Vavra, Terry G.

(1)

(1)

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(20)

(1)

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(21)

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Publication Date

Subject

Consumer satisfaction.

(11)

Customer services.

(8)

Consumer behavior.

(3)

Target marketing.

(3)

Consumers -- South Africa.

(2)

Customer loyalty.

(2)

Customer services -- Management.

(2)

(2)

Marketing research.

(2)

Relationship marketing.

(2)

Advertisers -- Attitudes.

(1)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Documentary films.

(1)

Executives -- Training of.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Interactive marketing.

(1)

Intercultural communication.

(1)

Job satisfaction.

(1)

Klantgerichtheid.

(1)

Labor productivity.

(1)

(1)

(1)

(1)

Sales management.

(1)

(1)

(1)

Strategic planning.

(1)

Success in business.

(1)

Total quality management.

(1)

Video recordings for the hearing impaired.

(1)

(1)

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