Cover image for Handbook of CRM : achieving excellence in customer management
Title:
Handbook of CRM : achieving excellence in customer management
Author:
Payne, Adrian.
ISBN:
9780750664370
Personal Author:
Publication Information:
Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2006.
Physical Description:
xx, 438 p. : ill. ; 24 cm.
Copies: