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1. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Perspective / James Gross -- Reflecting on Emotional Labor as a Social Meme / Anat Rafaeli -- Back to the
Available: Copies:
2. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
First: An Interview with USAA's Robert F. McDermott / Thomas Teal -- How I Turned a Critical Public into
Available: Copies:
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