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1. 
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches
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by 
Hochman, Larry.
Format: 
Books
Publication Date 
2010
Excerpt: 
"At a time when everyone is looking for value, this is where you can create the kind of 'unique
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3. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization
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