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1. 
Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
by 
Paharia, Rajat.
Format: 
Books
Publication Date 
2013
Excerpt: 
Part 1: Vision -- May you live in interesting times -- Whoever figures out motivation wins -- The
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2. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Happens / John P. Trougakos -- 3.Motivation, Fit, Confidence, and Skills: How Do Individual Differences
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by 
Du Plessis, P. J. (Phillipus Jacobus), 1943-
Format: 
Books
Publication Date 
2003
Excerpt: 
decision-making processes; Consumer perceptions and motivation ; Attitudes, learning and involvement
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