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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

by

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

Organization and management series

Available: Copies:

2.

Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

organization / Crutcher, C. William, author.

Available: Copies:

3.

Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

by

Paharia, Rajat.

Format:

Books

Publication Date

2013

Excerpt:

Marketing -- Management.

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4.

Cover image for Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

Open innovation in the financial services : growing through openness, flexibility and customer integration

by

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Financial institutions -- Management.

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5.

Cover image for Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

Beyond six sigma : profitable growth throuth customer value creation

by

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Excerpt:

Organizational effectiveness.

Available: Copies:

6.

Cover image for Culture and positioning as determinants of strategy : personality and the business organization

Culture and positioning as determinants of strategy : personality and the business organization

Culture and positioning as determinants of strategy : personality and the business organization

by

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Culture and positioning as determinants of strategy : personality and the business organization /

Available: Copies:

7.

Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

by

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Excerpt:

Organizational effectiveness.

Available: Copies:

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