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10 Results Found

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

at work / Grandey, Alicia.

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Up close and personal? : customer relationship marketing @ work

Gamble, Paul R.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006001621.html

Format:

Books

Publication Date

2006

Excerpt:

Up close and personal? : customer relationship marketing @ work / Gamble, Paul R.

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Going social : excite customers, generate buzz, and energize your brand with the power of social media

Goldman, Jeremy.

Format:

Books

Publication Date

2013

Excerpt:

engagement -- Tools for producing more relevant, targeted engagement -- How to identify influencers, work

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The satisfied customer : winners and losers in the battle for buyer preference

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Excerpt:

: offense versus defense -- Putting the numbers to work.

Available: Copies:

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

people don't just happen -- Work on a community project -- Every customer is a gift -- Always anticipate

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Trust-based selling : using customer focus and collaboration to build long-term relationships

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Excerpt:

listening a gift, not a skill -- Work the same side of the table -- Pick the right customers -- Answering

Available: Copies:

The working world for young adults. Customer service an attitude not an occupation

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

Work ethic.

Available: Copies:

Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising

Jaffe, Joseph, 1970-

Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html

Format:

Books

Publication Date

2005

Excerpt:

that advertisers have used for decades no longer work quite so well. Old-school ad campaigns focused

Available: Copies:

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Excerpt:

; Keeping the faith: making loyalty programmes work ; Future of loyalty programmes: trends with the most

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10.

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

-- Managing the process -- Other factors to work on -- What's in it for me? -- Making change a way of life

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