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1. 
Cover image for Customer service : skills for success
Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
's, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help
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2. 
Cover image for Services marketing
Services marketing
by 
Kurtz, David L., 1941-
Format: 
Books
Publication Date 
1998
Excerpt: 
Airlines to Kinko's. Plus, Services in Action boxes in each chapter spotlight how real-world companies use
Available: Copies:
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