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Building great customer experiences

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Building great customer experiences / Shaw, Colin, 1958-

Available: Copies:

Seven power strategies for building customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Seven power strategies for building customer loyalty / Timm, Paul R.

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Services marketing : integrating customer focus across the firm

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

. Building Customer Relationships Ch. 7. Service Recovery.

Available: Copies:

Customer service : skills for success

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Excerpt:

: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and

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Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Self assessment--How well are you currently doing in building customer loyalty? -- Weekly ideas

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Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Customer Programs -- Ch. 9. Building an Internal Organization to Support Aftermarketing.

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