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The innovator's dilemma : the revolutionary book that will change the way you do business

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

The innovator's dilemma : the revolutionary book that will change the way you do business /

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Wired and dangerous : how your customers have changed and what to do about it

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Wired and dangerous : how your customers have changed and what to do about it / Bell, Chip R.

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The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

." "Revealing counterintuitive insights that will change your perspective on innovation forever, this landmark

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Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Ch. 1. A Change of Orientation: Retention Instead of Conquest -- Appendix 1: A Survey of U

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World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

-- Managing the process -- Other factors to work on -- What's in it for me? -- Making change a way of life

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