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1. 
Cover image for Customer service : skills for success
by 
Lucas, Robert W., author.
Format: 
Books
Publication Date 
2023
Excerpt: 
communication skills -- 4. Nonverbal communication skills -- 5. Listening to the customer -- 6. Customer service
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
('distribution') -- Pricing -- Promotion ('integrated marketing communication') -- The service marketing plan.
Available: Copies:
3. 
Cover image for Customer service : skills for success
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service
Available: Copies:
by 
Engelbrecht, Eugene.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Example of a communication strategy.
Available: Copies:
5. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
electronic communication -- Recognize and deal with customer turnoffs -- Insight into emerging trends in
Available: Copies:
6. 
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
Intercultural communication.
Available: Copies:
7. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
Communications -- Ch. 6. Establishing a Formal Dialogue: Satisfaction Measurement -- Appendix 6: Who's Satisfying
Available: Copies:
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