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1.

Cover image for Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Consumer satisfaction.

Available: Copies:

2.

Cover image for Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Consumer behavior -- Cross-cultural studies.

Available: Copies:

3.

Cover image for Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

"Today's consumers are sophisticated, well informed and have high expectations of the services they

Available: Copies:

4.

Cover image for Amaze your customers! : creative tips on winning & keeping your customers

Amaze your customers! : creative tips on winning & keeping your customers

Amaze your customers! : creative tips on winning & keeping your customers

by

Zanetti, Daniel.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html

Format:

Books

Publication Date

2006

Excerpt:

Consumer satisfaction.

Available: Copies:

5.

Cover image for The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

Consumer satisfaction.

Available: Copies:

6.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

7.

Cover image for Building great customer experiences

Building great customer experiences

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Consumer satisfaction.

Available: Copies:

8.

Cover image for Performance Research Associates' Delivering knock your socks off service.

Performance Research Associates' Delivering knock your socks off service.

by

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

Consumer Behavior.

Available: Copies:

9.

Cover image for Aftermarketing : how to keep customers for life through relationship marketing

Aftermarketing : how to keep customers for life through relationship marketing

Aftermarketing : how to keep customers for life through relationship marketing

by

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Consumer satisfaction.

Available: Copies:

10.

Cover image for I was your customer

I was your customer

I was your customer

by

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Consumer complaints.

Available: Copies:

11.

Cover image for Customer first : a strategy for quality service

Customer first : a strategy for quality service

Customer first : a strategy for quality service

by

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

Consumer satisfaction.

Available: Copies:

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Anderson, Kristin, 1962- Delivering knock your socks off service.

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Cheales, Peter.

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Deepbrook Productions.

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Lucas, Robert W.

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Performance Research Associates.

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