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00000000000IIE
Print
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2015
Excerpt: 
Service marketing in perspective -- Value : from customer service to satisfaction and loyalty
Available: Copies:
3. 
Cover image for Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
with value -- Exceed customer expectations with information -- Exceed customer expectations with
Available: Copies:
4. 
Cover image for How Toyota became #1 : leadership lessons from the world's greatest car company
by 
Magee, David, 1965-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Rid all that adds no value -- Improve quality by exposing the truth -- Raise the bar to unreachable
Available: Copies:
5. 
Cover image for Delivering knock your socks off service
by 
Performance Associates, Inc.
Format: 
Books
Publication Date 
2007
Excerpt: 
service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The
Available: Copies:
6. 
Cover image for Care packages for your customers : an idea a week to enhance customer service
by 
Glanz, Barbara A.
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Determine the lifetime value of a customer -- Remember the two levels of every interaction -- Don't take a
Available: Copies:
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service marketing : understanding the basics -- Value : from customer service to satisfaction and
Available: Copies:
8. 
Cover image for Performance Research Associates' Delivering knock your socks off service.
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Selling. 24. Never Underestimate the Value of a Sincere Thank-You -- pt. 3. The Problem-Solving Side of
Available: Copies:
9. 
Cover image for Aftermarketing : how to keep customers for life through relationship marketing
by 
Vavra, Terry G.
Format: 
Books
Publication Date 
1995
Excerpt: 
-Compiled Databases -- Ch. 3. The Value of a Customer Information File -- Ch. 4. Blueprinting Customer Contact
Available: Copies:
10. 
Cover image for Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Disciplines
Available: Copies:
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
around here? -- Who is our customer? -- What value will we offer? -- The way to total improvement
Available: Copies:
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