Title:
Measuring ROI in learning & development : case studies from global organizations
Author:
PHILLIPS, JACK.
ISBN:
9781562867997
Personal Author:
Publication Information:
Alexandria, Va. : ASTD Press/ROI Institute, c2012.
Physical Description:
x, 406 pages ; 23 cm.
Contents:
Machine generated contents note: ch. 1 Building and Managing an Effective Indigenous Workforce / Al Dawood -- ch. 2 Evaluating a Global Sales Training Program / Frank C. Schirmer -- ch. 3 A Learning Intervention for Work Engagement / Susan Bush -- ch. 4 Success Through Managers Program ROI Study / Caroline Hubble -- ch. 5 Measuring the Impact of Conflict Management Skills Training / Patsi Maroney -- ch. 6 Technical Training Case Study / Gerry Doyle -- ch. 7 The ROI in Using Colleagues as Coaches / Craig Jensen -- ch. 8 Lean Concepts in Healthcare: A Return on Investment Study / John D. Piccolo -- ch. 9 Store Operations Development Workshop / J.H. Owens -- ch. 10 Measuring the ROI in Business Performance Management / Onder Korkmaz -- ch. 11 Developing the ROI of an Online English-as-a-Second-Language Program / Edward P. Nathan -- ch. 12 Consultative Sales Program in a Telecommunications Company / Ana Maria Perez Carmona --
Contents note continued: ch. 13 Determining Impact and ROI for Knowledge Management / Bruce C. Aaron -- ch. 14 Winning Every Walk-in / Capt. Charanjit S. Lehal -- ch. 15 Measuring ROI in a Sales Force Coaching Program / Valeria Blanco.
Abstract:
Describes how learning and development programs are evaluated, including the financial ROI. Case studies represent settings and cultures from around the world including India, Australia, Canada, Germany, and other countries. Case studies are engaging, and follow the evaluation process from the decision to evaluate a program, to reporting results.
Reading Level:
Tertiary/Undergraduate, Postgraduate.