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1. 
Cover image for The best practices enterprise : a guide to achieving sustainable world-class performance
The best practices enterprise : a guide to achieving sustainable world-class performance
by 
Kerr, James M.
Table of contents http://www.loc.gov/catdir/toc/ecip067/2006001839.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Benchmarking (Management)
Available: Copies:
2. 
Cover image for Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
Process management excellence : the art of excelling in process management
by 
Harrington, H. J. (H. James)
Table of contents only http://www.loc.gov/catdir/toc/ecip062/2005030025.html
Format: 
Books
Publication Date 
2006
Excerpt: 
reengineering, (new process design, process innovation) -- Process benchmarking -- Comparing the three
Available: Copies:
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