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3. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Service industries -- Management.
Available: Copies:
4. 
Cover image for Guts! : companies that blow the door off business-as-usual
by 
Freiberg, Kevin, 1958-
Format: 
Books
Publication Date 
2005
Excerpt: 
software. Although the leaders in the book represent a wide-range of industries, they share a common vision
Available: Copies:
by 
Drew, John, 1970-
Format: 
Books
Publication Date 
2004
Excerpt: 
industries. Although operations improvement projects often achieve initial success, few succeed in
Available: Copies:
by 
Christensen, Clayton M.
Format: 
Books
Publication Date 
2003
Excerpt: 
and illustrated by company examples across many industries, Christensen and Raynor argue that
Available: Copies:
7. 
Cover image for Innovating the corporation : creating value for customers and shareholders
by 
Kuczmarski, Thomas D., 1951-
Format: 
Books
Publication Date 
2001 2000
Excerpt: 
helped hundreds of companies - in all kinds of industries - establish the processes and politics that
Available: Copies:
8. 
Cover image for The competitive advantage of nations : with a new introduction
by 
Porter, Michael E., 1947-
Format: 
Books
Publication Date 
1998 1990
Excerpt: 
. Industries: Four studies in national competitive advantage ; National competitive advantage in services -- pt
Available: Copies:
9. 
Cover image for The competitive advantage of nations : with a new introduction
by 
Porter, Michael E., 1947-
Format: 
Books
Publication Date 
1998
Excerpt: 
industries, and institutions that arise in particular locations, has become a new way for companies and
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10. 
Cover image for Control your destiny or someone else will : lessons in mastering change--from the principles Jack Welch is using to revolutionize GE
by 
Tichy, Noel M., author.
Format: 
Books
Publication Date 
1994 1993
Excerpt: 
Electric industries -- United States -- Management -- Case studies.
Available: Copies:
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