Labour relations : the psychology of conflict and negotiation / Tustin, Charles.

-- Negotiation -- Dispute resolution -- Worker participation in South Africa -- Industrial action -- Ethics in

employment relationship -- Other labour legislation in South Africa -- Collective bargaining and negotiation

bargaining forums -- Employee participation -- Workplace agreements and procedures -- The negotiation process

Managing change : negotiating conflict / Anstey, Mark.

-- ch. 11. The negotiation process -- ch. 12. Conciliation, arbitration and Labour Court adjudication

Managing change : negotiating conflict / Anstey, Mark.