Architecture & patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children

Title:

Author:

Betz, Charles T.

ISBN:

9780123850171

Personal Author:

Betz, Charles T.

Edition:

2nd ed.

Publication Information:

Physical Description:

xxxiv, 439 pages : illustrations ; 24 cm

General Note:

Machine generated contents note: Part I: The IT Value Chain 1. Introduction: Shoes for the Cobbler's Child 2. Understanding IT Value: it's all about the outcome 3. The IT capabilities Part II: Supporting the IT value chain 4.A supporting data architecture 5. A supporting systems architecture 6. Patterns for IT Enablement 7. Conclusion.

Contents:

IT in a world of continuous improvement -- Architecture approach -- Patterns for the IT processes -- Patterns for the IT lifecycles.

Subject Term:

Information technology.

Information technology -- Management.

Computer network architectures.

Computer network architectures. (OCoLC)fst00872277

Information technology. (OCoLC)fst00973089

Information technology -- Management. (OCoLC)fst00973112

Informationstechnik. (DE-588)4026926-7

Management. (DE-588)4037278-9

Informationstechnik. (DE-588c)4026926-7

Management. (DE-588c)4037278-9

Electronic Access:

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Summary

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.