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1. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Employees -- Training of.
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2. 
Cover image for Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
by 
Patterson, Kerry, 1946-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002001129.html
Publisher description http://catdir.loc.gov/catdir/description/mh021/2002001129.html
Format: 
Books
Publication Date 
2002
Excerpt: 
lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting
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