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1. 
Cover image for Effective NLP skills
Effective NLP skills
by 
Youell, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
Contents note continued: The vision thing: `I have a dream' -- Selling -- Choosing the most
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2. 
Cover image for The loyalty advantage : essential steps to energize your company, your customers, your brand
The loyalty advantage : essential steps to energize your company, your customers, your brand
by 
Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: 
Books
Publication Date 
2005
Excerpt: 
focus and strategy through shared vision, values, and positioning -- Ch. 11. The third essential step
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