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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
enough stress already - why should someone else's bad attitude add to that burden? You cannot make that
Available: Copies:
2. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
Employees -- Attitudes.
Available: Copies:
3. 
Cover image for Effective NLP skills
Effective NLP skills
by 
Youell, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
-- Well-formed outcomes -- State management: choosing your attitude -- 4.Managing others -- Building
Available: Copies:
4. 
Cover image for Convince them in 90 seconds or less : make instant connections that pay off in business and in life
Convince them in 90 seconds or less : make instant connections that pay off in business and in life
by 
Boothman, Nicholas.
Format: 
Books
Publication Date 
2010
Excerpt: 
. Nicholas Boothman ... shows how to use the tools that belong to all of us--face, body, attitude, and voice
Available: Copies:
5. 
Cover image for Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
by 
Durré, Linnda.
Format: 
Books
Publication Date 
2010
Excerpt: 
Trust, Honesty, and Open Communication -- Ch. 7. Know and Align Your Attitude, Intentions, and Hidden
Available: Copies:
6. 
Cover image for The 4 pillars of leadership
The 4 pillars of leadership
The 4 pillars of leadership
by 
Maxwell, John C., 1947-
Format: 
Books
Publication Date 
2004
Excerpt: 
Attitude (Psychology)
Available: Copies:
7. 
Cover image for Serve them right : how to improve staff attitudes in the hospitality industry
Serve them right : how to improve staff attitudes in the hospitality industry
Serve them right : how to improve staff attitudes in the hospitality industry
by 
Du Toit, T. N. (Thomas Naude), 1922-
Format: 
Books
Publication Date 
1994
Excerpt: 
Serve them right : how to improve staff attitudes in the hospitality industry / Du Toit, T. N
Available: Copies:
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