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1. 
Cover image for Credibility : how leaders gain it and lose it, why people demand it
Credibility : how leaders gain it and lose it, why people demand it
by 
Kouzes, James M., 1945-
Format: 
Books
Publication Date 
2003 1991
Excerpt: 
The Jossey-Bass business & management series
Available: Copies:
2. 
Cover image for Workplace communication : promoting workplace wellbeing and interpersonal relationships in multicultural contexts
Workplace communication : promoting workplace wellbeing and interpersonal relationships in multicultural contexts
by 
Crossman, Joanna, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Communication in management.
Available: Copies:
3. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
BUSINESS & ECONOMICS / Management.
Available: Copies:
4. 
Cover image for Interpersonal skills in organizations
Interpersonal skills in organizations
by 
De Janasz, Suzanne C.
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Negotiation -- Building teams and work groups-- Managing conflict -- Achieving business results through
Available: Copies:
5. 
Cover image for Effective NLP skills
Effective NLP skills
by 
Youell, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
effective leadership style for the situation -- Modelling others' abilities -- Stress management: building
Available: Copies:
6. 
Cover image for The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
The hard truth about soft skills : workplace lessons smart people wish they'd learned sooner
by 
Klaus, Peggy.
Format: 
Books
Publication Date 
2007
Excerpt: 
Communication in management.
Available: Copies:
7. 
Cover image for Riding the waves of culture : understanding cultural diversity in business
Riding the waves of culture : understanding cultural diversity in business
by 
Trompenaars, Fons.
Format: 
Books
Publication Date 
1993
Excerpt: 
Riding the waves of culture : understanding cultural diversity in business / Trompenaars, Fons.
Available: Copies:
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