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1. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
discussion and clever, practical advice, bestselling author Gill Hasson, shares simple moves that make these
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2. 
Cover image for Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
by 
Durré, Linnda.
Format: 
Books
Publication Date 
2010
Excerpt: 
. Preparation for Effective Discussion: Visualization, Intention, and Rehearsal -- Ch. 15. Speaking and Writing
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3. 
Cover image for Family communication
Family communication
by 
Segrin, Chris.
Table of contents http://www.loc.gov/catdir/toc/ecip0418/2004013165.html
Format: 
Books
Publication Date 
2005 2004
Excerpt: 
students a complete and easy-to-understand discussion of relevant theory and research, while providing
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