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1. 
Cover image for Emotional intelligence : achieving academic and career excellence
Emotional intelligence : achieving academic and career excellence
by 
Nelson, Darwin B.
Format: 
Books
Publication Date 
2011
Excerpt: 
Management -- Leadership Skills: Social awareness, Empathy, Decision making, and Positive influence -- Self
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2. 
Cover image for Coaching and mentoring skills
Coaching and mentoring skills
by 
DuBrin, Andrew J.
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004006562.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Building trust -- Showing empathy -- Active listening -- Using influence tactics -- Helping others
Available: Copies:
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