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1. 
Cover image for Credibility : how leaders gain it and lose it, why people demand it
Credibility : how leaders gain it and lose it, why people demand it
Credibility : how leaders gain it and lose it, why people demand it
by 
Kouzes, James M., 1945-
Format: 
Books
Publication Date 
2003 1991
Excerpt: 
The Jossey-Bass business & management series
Available: Copies:
2. 
Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
by 
Grandey, Alicia.
Format: 
Books
Publication Date 
2013
Excerpt: 
BUSINESS & ECONOMICS / Management.
Available: Copies:
4. 
Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life
How to deal with difficult people : smart tactics for overcoming the problem people in your life
by 
Hasson, Gill, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Conflict management.
Available: Copies:
5. 
Cover image for People skills
People skills
by 
Thompson, Neil, 1955- author.
Cover image http://www.netread.com/jcusers2/bk1388/553/9781137467553/image/lgcover.9781137467553.jpg
Format: 
Books
Publication Date 
2015
Excerpt: 
Self-management (Psychology)
Available: Copies:
7. 
Cover image for Interpersonal skills in organizations
Interpersonal skills in organizations
by 
De Janasz, Suzanne C.
Format: 
Books
Publication Date 
2012
Excerpt: 
values and ethics -- Self-management -- Understanding and working with diverse others -- The importance
Available: Copies:
8. 
Cover image for Effective NLP skills
Effective NLP skills
by 
Youell, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
effective leadership style for the situation -- Modelling others' abilities -- Stress management: building
Available: Copies:
9. 
Cover image for Emotional intelligence : achieving academic and career excellence
Emotional intelligence : achieving academic and career excellence
by 
Nelson, Darwin B.
Format: 
Books
Publication Date 
2011
Excerpt: 
Management -- Leadership Skills: Social awareness, Empathy, Decision making, and Positive influence -- Self-Management
Available: Copies:
10. 
Cover image for Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
Surviving the toxic workplace : protect yourself against coworkers, bosses, and work environments that poison your day
by 
Durré, Linnda.
Format: 
Books
Publication Date 
2010
Excerpt: 
Do If You Need Help from HR or Management -- Ch. 38. What to Do If Administration and HR Don't Do
Available: Copies:
11. 
Cover image for Don't bring it to work : breaking the family patterns that limit success
Don't bring it to work : breaking the family patterns that limit success
by 
Lafair, Sylvia, 1940-
Format: 
Books
Publication Date 
2009
Excerpt: 
Conflict management.
Available: Copies:
12. 
Cover image for Toxic people : decontaminate difficult people at work without using weapons or duct tape
Toxic people : decontaminate difficult people at work without using weapons or duct tape
by 
Sue, Marsha Petrie.
Format: 
Books
Publication Date 
2007
Excerpt: 
Conflict management.
Available: Copies:
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