The knowledge management toolkit : practical techniques for building a knowledge management system

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Title:

Author:

Tiwana, Amrit, 1974-

ISBN:

9780130128539

Personal Author:

Tiwana, Amrit, 1974-

Publication Information:

Upper Saddle River, N.J. : Prentice Hall PTR, 2000.

Physical Description:

xxvi, 608 p. : ill. ; 24 cm. + 1 computer laser optical disc (4 3/4 in.)

Contents:

Pt. I. The Rubber Meets the Road. Ch. 1. Introduction. Ch. 2. The Knowledge Edge. Ch. 3. From Information to Knowledge -- Pt. II. The Road Ahead: Implementing Knowledge Management. Ch. 4. The 10-Step KM Road Map -- Pt. IIA. The First Phase: Infrastructural Evaluation and Leverage. Ch. 5. The Leveraged Infrastructure. Ch. 6. Aligning Knowledge Management and Business Strategy -- Pt. IIB. The Second Phase: KM System Analysis, Design, and Development. Ch. 7. Infrastructural Foundations. Ch. 8. Knowledge Audit and Analysis. Ch. 9. Designing the KM Team. Ch. 10. Creating the KM System Blueprint. Ch. 11. Developing the KM System -- Pt. IIC. The Third Phase: KMS Deployment. Ch. 12. Prototyping and Deployment. Ch. 13. The CKO and Reward Structures -- Pt. IID. The Final Phase and Beyond: Measuring ROI and Performance. Ch. 14. Metrics for Knowledge Work. Ch. 15. Case Studies -- Pt. III. Side Roads: Appendices -- App. A. The Knowledge Management Assessment Kit. App. B. Alternative Schemes for Structuring the KM System Front End. App.C. Software Tools. App.D. Resources on the Web.

App. B. Alternative Schemes for Structuring the KM System Front End -- App. C. Software Tools -- App. D. Resources on the Web.

Abstract:

"The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements."--BOOK JACKET.

Subject Term:

Knowledge management.

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Summary

The only how-to guide for building an enterprise knowledge management system Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. Youll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements. * 10-step roadmap for implementing KM successfully * Checklists help you focus on critical issues every step of the way * Interactive toolkit format guides your strategic design decisions * Identify your key intangibles-and audit the knowledge you already have * Staff your project team and manage it effectively * Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps * Mobilize your organizations subtle, tacit knowledge * Calculate and maximize ROI in KM systems * www.kmtoolkit.com-stay