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Cover image for Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

by

Michelli, Joseph A., 1960-

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Books

Publication Date

2011

Excerpt:

Total quality management.

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Cover image for Implementing strategic change : tools for transforming an organization

Implementing strategic change : tools for transforming an organization

Implementing strategic change : tools for transforming an organization

by

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Excerpt:

Six sigma (Quality control standard)

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