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Cover image for The heart of change : real-life stories of how people change their organizations

The heart of change : real-life stories of how people change their organizations

by

Kotter, John P., 1947-

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009853599&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009853599&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

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Books

Publication Date

2002

Excerpt:

Introduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision

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2.

Cover image for Process innovation : reengineering work through information technology

Process innovation : reengineering work through information technology

by

Davenport, Thomas H., 1954-

Table of contents http://www.gbv.de/dms/hbz/toc/ht006360035.pdf
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1163107&custom_att_2=simple_viewer

Format:

Books

Publication Date

1993

Excerpt:

enablers of process change -- Creating a process vision -- Understanding and improving existing processes

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