Lost knowledge : confronting the threat of an aging workforce

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Title:

Author:

DeLong, David W.

ISBN:

9780195170979

Personal Author:

DeLong, David W.

Publication Information:

Oxford ; New York : Oxford University Press, 2004.

Physical Description:

viii, 258 p. : ill. ; 24 cm.

General Note:

Formerly CIP.

Contents:

1. The landscape of lost knowledge -- 2. Diagnosing the strategic impacts of lost knowledge -- 3. A strategic framework for action -- 4. Developing an HR infrastructure for knowledge retention -- 5. Improving the transfer of explicit knowledge -- 6. Transferring implicit and tacit knowledge -- 7. Applying IT to capture, store, and share intellectual capital -- 8. After the knowledge is gone -- 9. Stemming the flow of lost knowledge : stories of early adopters -- 10. Launching knowledge retention initiatives : principles for action -- 11. Overcoming organizational barriers to knowledge retention -- 12. Creating the future : thinking strategically about knowledge retention.

Abstract:

"This book shows how losing human knowledge in a technology-intensive era can seriously affect organizational performance. It also explains what executives can do to retain critical know-how as veteran workers leave. Loaded with anecdotes and case examples, Lost Knowledge: Confronting the Threat of an Aging Workforce reveals how this hidden problem, which threatens virtually all industrialized nations, is becoming extremely serious for many organizations. Most important, the book provides a comprehensive framework to help managers improve the retention of vital knowledge both from older workers who retire and mid-career employees who leave unexpectedly. Lost Knowledge delivers a detailed action plan to guide leaders in addressing the interdependent challenges of increased retirements, more competitive recruiting, and greater demands for employee retention that will be a key to success in the years ahead."--BOOK JACKET.

Subject Term:

Organizational learning.

Knowledge management.

Older people -- Employment -- United States.

Middle-aged persons -- Employment -- United States.

Electronic Access:

Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004041577-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0617/2004041577-t.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168020383960	658.301 D361L 2004	1	Searching... Unknown

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Summary

Executives today recognize that their firms face a wave of retirements over the next decade as the baby boomers hit retirement age. At the other end of the talent pipeline, the younger workforce is developing a different set of values and expectations, which creates new recruiting and employee retention issues. The evolution from an older, traditional, highly-experienced workforce to a younger, more mobile, employee base poses significant challenges, particularly when considered in the context of the long-term orientation towards downsizing and cost cutting. This is a solution-oriented book to address one of the most pressing management problems of the coming years: How do organizations transfer the critical expertise and experience of their employees before that knowledge walks out the door? It begins by outlining the broad issues and providing tools for developing a knowledge-retention strategy and function. It then goes on to outline best practices for retaining knowledge, including knowledge transfer practices, using technology to enable knowledge retention, retaining older workers and retirees, and outsourcing lost capabilities.