1. Effective study skills -- 1.1 Motivation and goal setting -- 1.2 Time management -- 1.3 Your brain and intelligences -- 1.4 Principles of memory or remembering -- 1.5 Principles of forgetting -- 1.6 Strategies for effective classroom learning -- 1.7 Strategies for effective self-study -- 1.8 Examination and assessment techniques -- 2. Listening and speaking skills -- 2.1 Listening and society -- 2.2 Listening and communication -- 2.3 Factors which will affect your understanding while you are listening -- 2.4 Obstacles to effective listening -- 2.5 Guidelines for effective listening -- 2.6 The consequences of poor listening -- 2.7 Techniques for improving listening skills -- 2.8 Your responsibility as a listener -- 2.9 Three steps to effective note-taking -- 2.10 The listening leader -- 2.11 Speaking skills -- 3. Language skills -- 3.1 Spelling -- 3.2 Nouns and pronouns -- 3.3 Articles -- 3.4 Concord -- 3.5 Sentence-linking devices (conjunctions) -- 3.6 Adjectives and adverbs -- 3.7 Prepositions -- 3.8 The verb and its auxiliaries -- 3.9 Punctuation -- 4. Reading skills -- 4.1 theoretical overview -- 4.2 Strategies for effective reading -- 4.3 Structures to present results of reading -- 4.4 Visual literacy -- 5. Writing skills -- 5.1 Telephone technique and etiquette -- 5.2 Fax and fax cover page -- 5.3 Message forms -- 5.4 Short message forms -- 5.5 Forms and questionnaires -- 5.6 Invitations -- 5.7 E-mail.