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1. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
total quality: the relationship -- Overview of total quality tools -- Problem solving and decision
Available: Copies:
2. 
Cover image for Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
by 
Aikens, C. Harold.
Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html
Format: 
Books
Publication Date 
2006
Excerpt: 
quality : the human element -- Understanding process behavior : tools for problem solving and decision
Available: Copies:
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