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Brand storytelling : put customers at the heart of your brand story

Rodriguez, Miri, author.

Format:

Books

Publication Date

2023

Available: Copies:

Personal selling

Bogaards, M., author.

Format:

Books

Publication Date

2020

Available: Copies:

Supplier relationship management : unlocking the hidden value in your supply base

O'Brien, Jonathan, 1967- author.

Format:

Books

Publication Date

2018

Available: Copies:

Personal selling

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Available: Copies:

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Goldman, Jeremy.

Format:

Books

Publication Date

2013

Available: Copies:

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat.

Format:

Books

Publication Date

2013

Available: Copies:

The marketing manifesto

Hood, David J.

Format:

Books

Publication Date

2013

Available: Copies:

Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

Lewis, Mike, 1975-

Format:

Books

Publication Date

2013

Available: Copies:

10.

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia.

Format:

Books

Publication Date

2013

Available: Copies:

11.

Customers first : dominate your market by winning them over where it counts the most

Bueno, Bolivar J.

Format:

Books

Publication Date

2012

Available: Copies:

12.

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Available: Copies:

13.

The conversation company : boost your business through culture, people and social media

Van Belleghem, Steven.

Format:

Books

Publication Date

2012

Available: Copies:

14.

Please every customer : delivering stellar customer service across cultures

Lucas, Robert W.

Format:

Books

Publication Date

2011

Available: Copies:

15.

The new relationship marketing : how to build a large, loyal, profitable network using the social Web

Smith, Mari, 1966-

Format:

Books

Publication Date

2011

Available: Copies:

16.

Wired and dangerous : how your customers have changed and what to do about it

Bell, Chip R.

Format:

Books

Publication Date

2011

Available: Copies:

17.

The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growth

Geehan, Sean, author.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html

Format:

Books

Publication Date

2011

Available: Copies:

18.

Harvard business review on increasing customer loyalty.

Format:

Books

Publication Date

2011

Available: Copies:

19.

Harvard business review on reinventing your marketing.

Format:

Books

Publication Date

2011

Available: Copies:

20.

Customer service : career success through customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2011

Available: Copies:

21.

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)

Kerpen, Dave.

Format:

Books

Publication Date

2011

Available: Copies:

22.

The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business

Pearson, Timothy R.

Format:

Books

Publication Date

2011

Available: Copies:

23.

Turn clicks into customers : proven marketing techniques for converting online traffic into revenue

Forrester, Duane.

Format:

Books

Publication Date

2010

Available: Copies:

24.

eMarketing strategies for the complex sale

Albee, Ardath.

Format:

Books

Publication Date

2010

Available: Copies:

25.

Relationship marketing : a consumer experience approach

Baron, Steve.

Format:

Books

Publication Date

2010

Available: Copies:

26.

The relationship revolution : closing the customer promise gap

Hochman, Larry.

Format:

Books

Publication Date

2010

Available: Copies:

27.

The power of appreciative inquiry : a practical guide to positive change

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Available: Copies:

28.

Relationship selling

Johnston, Mark W.

Format:

Books

Publication Date

2010

Available: Copies:

29.

Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Available: Copies:

30.

The new influencers : a marketer's guide to the new social media

Gillin, Paul.

Format:

Books

Publication Date

2009

Available: Copies:

31.

Cover image for The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

Beemer, C. Britt.

Format:

Books

Publication Date

2009

Available: Copies:

32.

Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Available: Copies:

33.

The next evolution of marketing : connect with your customers by marketing with meaning

Gilbreath, Bob.

Format:

Books

Publication Date

2009

Available: Copies:

34.

Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!

Gillin, Paul.

Format:

Books

Publication Date

2009

Available: Copies:

35.

Relationship selling

Johnston, Mark W.

Table of contents http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html

Format:

Books

Publication Date

2008

Available: Copies:

36.

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

Cordón, Carlos.

http://www.gbv.de/dms/zbw/564794457.pdf

Format:

Books

Publication Date

2008

Available: Copies:

37.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Available: Copies:

38.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Available: Copies:

39.

The satisfied customer : winners and losers in the battle for buyer preference

Fornell, Claes.

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html

Format:

Books

Publication Date

2007

Available: Copies:

40.

The DNA of customer experience : how emotions drive value

Shaw, Colin.

http://www.gbv.de/dms/zbw/525506470.pdf

Format:

Books

Publication Date

2007

Available: Copies:

41.

Buyer behaviour : understanding consumer psychology and marketing

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2007

Available: Copies:

42.

Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buy

Acuff, Jerry, 1949-

Table of contents http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html

Format:

Books

Publication Date

2007

Available: Copies:

43.

Lean solutions : how companies and customers can create value and wealth together

Womack, James P.

Format:

Books

Publication Date

2007

Available: Copies:

44.

What the customer wants you to know : how everybody needs to think differently about sales

Charan, Ram.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html

Format:

Books

Publication Date

2007

Available: Copies:

45.

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Available: Copies:

46.

Beyond six sigma : profitable growth throuth customer value creation

Plaster, Gary.

Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html

Format:

Books

Publication Date

2006

Available: Copies:

47.

Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Available: Copies:

48.

Handbook of CRM : achieving excellence in customer management

Payne, Adrian.

Format:

Books

Publication Date

2006

Available: Copies:

49.

Naked conversations : how blogs are changing the way businesses talk with customers

Scoble, Robert, 1965-

Format:

Books

Publication Date

2006

Available: Copies:

50.

Trust-based selling : using customer focus and collaboration to build long-term relationships

Green, Charles H.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html

Format:

Books

Publication Date

2006

Available: Copies:

51.

Up close and personal? : customer relationship marketing @ work

Gamble, Paul R.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006001621.html

Format:

Books

Publication Date

2006

Available: Copies:

52.

Publish and prosper : blogging for your business

Byron, D. L.

Format:

Books

Publication Date

2006

Available: Copies:

53.

Questions that sell : the powerful process for discovering what your customer really wants

Cherry, Paul.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033216.html

Format:

Books

Publication Date

2006

Available: Copies:

54.

Handbook of customer satisfaction and loyalty measurement

Hill, Nigel, 1952-

Format:

Books

Publication Date

2006

Available: Copies:

55.

Outside innovation : how your customers will co-design your company's future

Seybold, Patricia B.

Format:

Books

Publication Date

2006

Available: Copies:

56.

Build your customer strategy : a guide to creating profitable relationships

Barnes, James G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006008676.html

Format:

Books

Publication Date

2006

Available: Copies:

57.

Connecting with your customers.

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Available: Copies:

58.

The working world for young adults. Customer service an attitude not an occupation

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Available: Copies:

59.

151 quick ideas to get new customers

Wilson, Jerry R.

Format:

Books

Publication Date

2006

Available: Copies:

60.

Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertising

Jaffe, Joseph, 1970-

Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html

Format:

Books

Publication Date

2005

Available: Copies:

61.

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

Wreden, Nick.

ebrary http://site.ebrary.com/id/10096170
Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html

Format:

Books

Publication Date

2005

Available: Copies:

62.

Dealing with the customer from hell : a survival guide

Belding, Shaun.

Format:

Books

Publication Date

2005 2004

Available: Copies:

63.

Revolutionize your customer experience / Colin Shaw.

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Available: Copies:

64.

Implementing strategic change : tools for transforming an organization

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Available: Copies:

65.

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Available: Copies:

66.

Passionate and profitable : why customer strategies fail and ten steps to do them right

Arussy, Lior.

Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html
Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html

Format:

Books

Publication Date

2005

Available: Copies:

67.

Your client's story : know your clients and the rest will follow

West, Scott, 1959-

Table of contents http://www.loc.gov/catdir/toc/ecip058/2005004959.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html

Format:

Books

Publication Date

2005

Available: Copies:

68.

Building great customer experiences

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Available: Copies:

69.

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

Stinnett, Bill.

Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2004019679.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2004019679.html

Format:

Books

Publication Date

2005

Available: Copies:

70.

Culture and positioning as determinants of strategy : personality and the business organization

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Available: Copies:

71.

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

Bacon, Terry R.

Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html

Format:

Books

Publication Date

2004

Available: Copies:

72.

The consumer-- or else! : consumer-centric business paradigms

Schuster, Camille Passler, 1950-

Table of contents http://www.loc.gov/catdir/toc/ecip044/2003012040.html

Format:

Books

Publication Date

2004

Available: Copies:

73.

Killer customers : tell the good from the bad and crush your competitors

Selden, Larry.

Table of contents http://catdir.loc.gov/catdir/toc/fy053/2005295694.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html

Format:

Books

Publication Date

2004

Available: Copies:

74.

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Thompson, Harvey.

Format:

Books

Publication Date

2004

Available: Copies:

75.

The power of appreciative inquiry : a practical guide to positive change

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2003

Available: Copies:

76.

What's keeping your customers up at night? : close more deals by selling to your client's pain

Cody, Steven.

Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html
Publisher description http://www.loc.gov/catdir/description/mh031/2002154748.html.
Contributor biographical information http://www.loc.gov/catdir/bios/mh042/2002154748.html

Format:

Books

Publication Date

2003

Available: Copies:

77.

The businessperson's toolbox of really useful business ideas. 2

Brooks, Ian Royston, 1948-

Format:

Books

Publication Date

2003

Available: Copies:

78.

Buyer behaviour : a multi-cultural approach

Du Plessis, P. J. (Phillipus Jacobus), 1943-

Format:

Books

Publication Date

2003

Available: Copies:

79.

Dealing with difficult people

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Available: Copies:

80.

The ten demandments : rules to live by in the age of the demanding customer

Mooney, Kelly.

Format:

Books

Publication Date

2002

Available: Copies:

81.

Customer relationship management

Anderson, Kristin, 1962-

Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html
Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html

Format:

Books

Publication Date

2002

Available: Copies:

82.

101 ways to really satisfy your customers

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Available: Copies:

83.

Human relations in business : developing interpersonal and leadership skills

Aamodt, Michael G.

Format:

Books

Publication Date

2001

Available: Copies:

84.

Seven power strategies for building customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2001

Available: Copies:

85.

One to one, B2B : customer development strategies for the business to business world

Peppers, Don.

Format:

Books

Publication Date

2001

Available: Copies:

86.

Customer equity : building and managing relationships as valuable assets

Blattberg, Robert C., 1942-

Format:

Books

Publication Date

2001

Available: Copies:

87.

Emotion marketing : the Hallmark way of winning customers for life

Robinette, Scott.

Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html
Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html

Format:

Books

Publication Date

2001

Available: Copies:

88.

The loyalty effect : the hidden force behind growth, profits, and lasting value

Reichheld, Frederick F.

Format:

Books

Publication Date

2001 1996

Available: Copies:

89.

Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Available: Copies:

90.

The psychology of customer service

Jude, Brian.

Format:

Books

Publication Date

1998 1990

Available: Copies:

91.

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.

Format:

Books

Publication Date

1995

Available: Copies:

92.

Advances in relationship marketing

Payne, Adrian.

Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1995

Available: Copies:

93.

I was your customer

Cheales, Peter.

Format:

Books

Publication Date

1994

Available: Copies:

94.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Available: Copies:

95.

Strategic Customer Alliances : How to Win, Manage and Develop Key Account Business in the 1990's

Burnett, Ken.

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom_att_2=simple_viewer

Format:

Books

Publication Date

1992

Available: Copies:

96.

World class! : strategies for winning with your customer.

Manning, Anthony D.

Format:

Books

Publication Date

1989

Available: Copies:

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Du Plessis, P. J. (Phillipus Jacobus), 1943-

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Trosten-Bloom, Amanda, 1957-

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Whitney, Diana Kaplin.

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Alexander, Jim, 1950-

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Anderson, Kristin, 1962-

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Bogaards, M., author.

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Brand, Claire.

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Brooks, Ian Royston, 1948-

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Bueno, Bolivar J.

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Crutcher, C. William, author.

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Deepbrook Productions.

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Dufek, Donald F.

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Ellson, Tony, 1953-

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Els, Lien.

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Fasnacht, Daniel, 1964-

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Fornell, Claes.

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Forrester, Duane.

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Gallagher, Richard S.

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Geehan, Sean, author.

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Griffiths, Andrew, 1966-

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Harte, Richard.

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Harvard Business School.

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Hill, Nigel, 1952-

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Hochman, Larry.

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O'Brien, Jonathan, 1967- author.

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Osborne, Christina.

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Paharia, Rajat.

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Patterson, John R. (John Rice), 1951-

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Pearson, Timothy R.

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Peppers, Don.

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Plaster, Gary.

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Pugh, David G. (David George), 1944-

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Schuster, Camille Passler, 1950-

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Shook, Robert L., 1938-

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Smith, Mari, 1966-

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Stinnett, Bill.

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Teal, Thomas, 1937-

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Thomas, Jacquelyn S., 1969-

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Thompson, Harvey.

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Van Belleghem, Steven.

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Van Heerden, Neels, 1957- editor.

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Van Hooser, Phillip, 1957-

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Wellington, Patricia.

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Format

(95)

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Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Language

(96)

Library

VC Nelson Mandela Bay

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Student

Short Loans

Standard shelving location

Publication Date

Subject

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Consumer satisfaction.

(11)

Selling.

(10)

Customer loyalty.

(8)

Marketing.

(8)

Relationship marketing.

(8)

Branding (Marketing)

(6)

Internet marketing.

(6)

Customer services -- Management.

(4)

Marketing -- Management.

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Interactive marketing.

(3)

Marketing research.

(3)

Organizational effectiveness.

(3)

Sales management.

(3)

Social media -- Economic aspects.

(3)

Advertisers -- Attitudes.

(2)

Business communication.

(2)

Business enterprises -- Blogs.

(2)

Business logistics.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Corporate culture.

(2)

Customer relations -- Management.

(2)

Experience.

(2)

Industrial management.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantgerichtheid.

(2)

Management -- Social aspects.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

Social media.

(2)

Strategic planning.

(2)

Supervision of employees.

(2)

Total quality management.

(2)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

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Advertising.

(1)

Appreciative inquiry.

(1)

BUSINESS & ECONOMICS / Management.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Blogs -- Social aspects.

(1)

Blogs.

(1)

Brand loyalty.

(1)

Brand name products -- Management.

(1)

Business ethics.

(1)

Business logistics Management

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Business.

(1)

Call centers -- Management.

(1)

Communication in management.

(1)

Communication in marketing.

(1)

Communication.

(1)

Conflict management.

(1)

Consumer behavior -- Cross-cultural studies.

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Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

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Consumers.

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations Management

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Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Distributors (Commerce)

(1)

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

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Executives -- Training of.

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Executives.

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners.

(1)

Gefühl ; SWD-ID: 40197025

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Gestion du personnel.

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Industrial efficiency.

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Industrial marketing.

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Instructional films.

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Intercultural communication.

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Internet -- Social aspects.

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Internet advertising.

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Kundenmanagement ; SWD-ID: 42368650

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Kundenmanagement.

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Labor productivity.

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Leadership.

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Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

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Marketing -- Key accounts.

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Merken.

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Nonverbal communication in the workplace.

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PSYCHOLOGY / Industrial & Organizational Psychology.

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Personnel management.

(1)

Problem employees.

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Production planning.

(1)

Psychology, Industrial.

(1)

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(1)

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(1)

Ratgeber -- Guidebook.

(1)

Relatiemarketing.

(1)

Relationship marketing -- Management.

(1)

Règlement de différends.

(1)

Sales personnel.

(1)

Self-management (Psychology)

(1)

Selling -- Computer network resources.

(1)

Selling -- Key accounts.

(1)

Selling -- Psychological aspects.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Six sigma (Quality control standard)

(1)

Social marketing.

(1)

Social networks.

(1)

Social responsibility of business.

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South Africa.

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Strategic alliances (Business)

(1)

Success in business Case studies

(1)

Technological innovations -- Management.

(1)

Value added.

(1)

Video recordings for the hearing impaired.

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(1)

(1)

Item Available

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