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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
2. 
Cover image for Strategic information systems management
by 
Grant, Kevin, 1968-
Format: 
Books
Publication Date 
2010
Excerpt: 
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
Available: Copies:
by 
Bonk, Curtis Jay.
Format: 
Books
Publication Date 
2009
Excerpt: 
-time mobility and portability -- Learning at your service. Opener #10: Networks of personalized learning -- The
Available: Copies:
by 
Harlan, Mary Ann.
Format: 
Books
Publication Date 
2009
Excerpt: 
Personal learning networks : professional development for the isolated school librarian / Harlan
Available: Copies:
by 
Wreden, Nick.
Format: 
Books
Publication Date 
2005
Excerpt: 
experience End-to-end customer service: 'The Customer Experience: Own It' ; Institutionalization of customer
Available: Copies:
by 
Cole, Kris.
Format: 
Books
Publication Date 
2005
Excerpt: 
S1 -- Workplace learning by Gerry Corcoran and John Welch (110p.), s2 -- Customer service by Bruce
Available: Copies:
by 
Zemke, Ron.
Format: 
Books
Publication Date 
2003
Excerpt: 
Performance Research Associates' Delivering knock your socks off service. Zemke, Ron.
Available: Copies:
9. 
Cover image for How to measure human resources management
by 
Fitz-enz, Jac.
Format: 
Books
Publication Date 
2002
Excerpt: 
Effectiveness -- How to Measure Training and Development Values -- e-Learning: Distance and Self-Paced Learning
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by 
Deitel, Harvey M., 1945-
Format: 
Books
Publication Date 
2001
Excerpt: 
Models Getting a Loan Online Recruiting on the Web Online News Services Online Travel Services Online
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