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1. 
Cover image for The visible hand : for a firm grip on organizational accountability, benchmarking, control
The visible hand : for a firm grip on organizational accountability, benchmarking, control
The visible hand : for a firm grip on organizational accountability, benchmarking, control
by 
Barnett, Gavin.
Format: 
Books
Publication Date 
2011
Excerpt: 
The visible hand : for a firm grip on organizational accountability, benchmarking, control /
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies: