' participation -- Negotiation and social influence -- Conflict management -- Dispute settlement -- No

-- Digital customer service and support in the digital area -- Social and regulatory issues: privacy

-- Incentives -- The United States : Federal support -- State support -- Green power -- Net metering -- Other

advertising and brand promotion -- 4. Social, ethical, and regulatory aspects of advertising and promotion

- Substantial revisions throughout, including new content on: o Social media and social CRM o Big data and

: conclusions11 Social media and mobile -- User journey and value proposition -- Mobile social media experience

Computer technical support -- Customer services -- Handbooks, manuals, etc.

intervention strategies: The research perspective -- Consultation -- Social support as a community resource

marketing -- Segmenting and targeting markets -- Decision support systems and marketing research -- Product