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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
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by 
Harris, Peter J. (Peter James), 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
/ Agnes Lee DeFranco -- Developing a benchmarking methodology for the hotel industry / Peter Harris and
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by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Function Deployment -- ISO 9000 -- ISO 14000 -- Benchmarking -- Total Productive Maintenance -- Seven
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by 
Kahaner, Larry.
Format: 
Books
Publication Date 
1997
Excerpt: 
; Benchmarking and competitive intelligence ; How the Japanese perform competitive intelligence ; Competitive
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by 
Luftman, Jerry N.
Format: 
Books
Publication Date 
1996
Excerpt: 
extended enterprise / Benchmarking IT strategic alignment / Business culture: the key to regaining
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by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Programme (RDP) Re- engineering and work structuring Benchmarking The strategic implications of safety
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