diverse contexts -- Part II : The individual. Diversity in organisations ; Attitudes and job satisfaction

-- Chapter 8. Customer motivation -- Chapter 9. Customer attitudes -- Chapter 10. Personality and self

-- Attitudes and Emotion Based on High Consumer Effort -- Attitudes and Emotion Based on Low Consumer Effort

in work asnd organizational psychology -- 3. Individual differences at work -- 4. Attitudes and

-- Foundations of individual behavior -- Attitudes and job satisfaction -- Personality and values -- Perceptions