Special topics; 14 Supplier management: cost approaches and techniques; 15 Purchasing, corporate social

they reach the end-user? What does this cost? What happens when something goes wrong? Logistics and

literature on value-based supply chain management -- Quantifying value impacts of supply chain cost and

cost, value and measurement -- 9 Service levels, synchronization of business processes and inventories

Quality Performance -- Get Real: Applying Cost of Quality Analysis to a Hotel Restaurant -- Inverted View

right supply chain strategy -- Rationalisation : competing on low cost -- Synchronisation : competing on