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1.

Cover image for How to deal with difficult people : smart tactics for overcoming the problem people in your life

How to deal with difficult people : smart tactics for overcoming the problem people in your life

How to deal with difficult people : smart tactics for overcoming the problem people in your life

by

Hasson, Gill, author.

Format:

Books

Publication Date

2015

Excerpt:

Interpersonal communication.

Available: Copies:

2.

Cover image for Strategic conflict

Strategic conflict

Strategic conflict

by

Canary, Daniel J.

Format:

Books

Publication Date

2013

Excerpt:

Routledge communication series ;

Available: Copies:

3.

Cover image for The crisis manager : facing disasters, conflicts, and failures

The crisis manager : facing disasters, conflicts, and failures

The crisis manager : facing disasters, conflicts, and failures

by

Lerbinger, Otto.

Format:

Books

Publication Date

2012

Excerpt:

Routledge communication series.

Available: Copies:

4.

Cover image for Defusing the angry patron : a how-to-do-it manual for librarians

Defusing the angry patron : a how-to-do-it manual for librarians

Defusing the angry patron : a how-to-do-it manual for librarians

by

Rubin, Rhea Joyce.

Format:

Books

Publication Date

2011

Excerpt:

Interpersonal communication.

Available: Copies:

5.

Cover image for Interpersonal communication & conflict

Interpersonal communication & conflict

Interpersonal communication & conflict

by

Joffe, Elana.

Format:

Video disc

Publication Date

2008

Excerpt:

Interpersonal communication & conflict Joffe, Elana.

Available: Copies:

6.

Cover image for The SAGE handbook of conflict communication : integrating theory, research, and practice

The SAGE handbook of conflict communication : integrating theory, research, and practice

The SAGE handbook of conflict communication : integrating theory, research, and practice

by

Oetzel, John G.

Table of contents only http://www.loc.gov/catdir/toc/ecip0518/2005024648.html

Format:

Books

Publication Date

2006

Excerpt:

The SAGE handbook of conflict communication : integrating theory, research, and practice / Oetzel

Available: Copies:

7.

Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

by

Lucas, Robert W.

Table of contents http://www.loc.gov/catdir/toc/ecip057/2005002634.html

Format:

Books

Publication Date

2005

Excerpt:

Interpersonal communication.

Available: Copies:

8.

Cover image for Managing conflict and workplace relationships

Managing conflict and workplace relationships

Managing conflict and workplace relationships

by

Collins, Sandra Dean.

Format:

Books

Publication Date

2005

Excerpt:

Managerial communication series ;

Available: Copies:

9.

Cover image for Solving tough problems : an open way of talking, listening, and creating new realities

Solving tough problems : an open way of talking, listening, and creating new realities

Solving tough problems : an open way of talking, listening, and creating new realities

by

Kahane, Adam.

Format:

Books

Publication Date

2004

Excerpt:

Communication.

Available: Copies:

10.

Cover image for Dealing with difficult people

Dealing with difficult people

Dealing with difficult people

by

Osborne, Christina.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html

Format:

Books

Publication Date

2002

Excerpt:

Communication.

Available: Copies:

11.

Cover image for The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

by

Schwarz, Roger M., 1956-

Table of contents http://www.loc.gov/catdir/toc/wiley023/2002007934.html
Publisher description http://www.loc.gov/catdir/description/wiley036/2002007934.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley043/2002007934.html

Format:

Books

Publication Date

2002

Excerpt:

Communication in personnel management.

Available: Copies:

12.

Cover image for Managing conflict at work! the art of communication

Managing conflict at work! the art of communication

Managing conflict at work! the art of communication

by

Wilson, Jack.

Format:

Audio cassette

Publication Date

2001

Excerpt:

Managing conflict at work! the art of communication / Wilson, Jack.

Available: Copies:

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