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1. 
Cover image for The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition
The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition
by 
Cordón, Carlos.
http://www.gbv.de/dms/zbw/564794457.pdf
Format: 
Books
Publication Date 
2008
Excerpt: 
Palgrave Macmillan,
Available: Copies:
2. 
Cover image for The satisfied customer : winners and losers in the battle for buyer preference
The satisfied customer : winners and losers in the battle for buyer preference
by 
Fornell, Claes.
Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024932.html
Format: 
Books
Publication Date 
2007
Excerpt: 
Palgrave Macmillan,
Available: Copies:
3. 
Cover image for The DNA of customer experience : how emotions drive value
The DNA of customer experience : how emotions drive value
The DNA of customer experience : how emotions drive value
by 
Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
Format: 
Books
Publication Date 
2007
Excerpt: 
Palgrave Macmillan,
Available: Copies:
4. 
Cover image for Revolutionize your customer experience / Colin Shaw.
Revolutionize your customer experience / Colin Shaw.
Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Palgrave Macmillan,
Available: Copies: