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2. 
Cover image for High performers : recruiting & retaining top employees
High performers : recruiting & retaining top employees
High performers : recruiting & retaining top employees
by 
Dubinsky, Alan J.
Table of contents http://www.loc.gov/catdir/toc/fy042/2003277213.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Labor turnover.
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3. 
Cover image for The managed heart : commercialization of human feeling
The managed heart : commercialization of human feeling
The managed heart : commercialization of human feeling
by 
Hochschild, Arlie Russell, 1940-
Publisher description http://www.loc.gov/catdir/description/ucal042/2003042606.html
Format: 
Books
Publication Date 
2003 1983
Excerpt: 
. Models of Emotion: From Darwin to Goffman -- App. B. Naming Feeling -- App. C. Jobs and Emotional Labor
Available: Copies:
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