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Print
by 
Barnett, Gavin.
Format: 
Books
Publication Date 
2011
Excerpt: 
The visible hand : for a firm grip on organizational accountability, benchmarking, control /
Available: Copies:
2. 
Cover image for Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets and DEA Excel Solver
by 
Zhu, Joe, 1968-
Format: 
Books
Publication Date 
2003
Excerpt: 
Quantitative models for performance evaluation and benchmarking : data envelopment analysis with
Available: Copies:
3. 
Cover image for Using benchmarking to inform practice in higher education
by 
Schuh, John H.
Format: 
Books
Publication Date 
2002
Excerpt: 
Using benchmarking to inform practice in higher education / Schuh, John H.
Available: Copies:
4. 
Cover image for Brand storytelling : put customers at the heart of your brand story
by 
Rodriguez, Miri, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
-- Benchmarking your brand story -- Villians and antagonists: the bad guys who want to tear down your brand story
Available: Copies:
5. 
Cover image for Strategic corporate social responsibility : tools & theories for responsible management
by 
Haski-Leventhal, Debbie, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
links -- 9.Benchmarking CSR: Frameworks, standards, certifications and indices -- Main topics
Available: Copies:
6. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies:
7. 
Cover image for Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
control -- Continual improvement methods with Six Sigma, Lean, Lean Six Sigma, and more -- Benchmarking
Available: Copies:
8. 
Cover image for Mobile marketing : how mobile technology is revolutionizing marketing, communications, and advertising
by 
Rowles, Daniel.
Format: 
Books
Publication Date 
2014
Excerpt: 
devices -- Smartphone adoption -- Global variations -- Benchmarking marketing activity04 Disruption and
Available: Copies:
9. 
Cover image for Quantitative models for value-based supply chain management
by 
Brandenburg, Marcus, 1972-
Format: 
Books
Publication Date 
2013
Excerpt: 
working capital -- Benchmarking companies from the fast moving consumer goods industry -- Value
Available: Copies:
10. 
Cover image for Emarketing excellence : planning and optimizing your digital marketing
by 
Chaffey, Dave, 1963-
Format: 
Books
Publication Date 
2013
Excerpt: 
? -- 5.2.Benchmarking and setting goals for social media marketing -- 5.3.Create strategy and plan to
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11. 
Cover image for Implementing culture change in long-term care : benchmarks and strategies for management and practice
by 
Jurkowski, Elaine Theresa.
Format: 
Books
Publication Date 
2013
Excerpt: 
Benchmarking (Management)
Available: Copies:
12. 
Cover image for Professional practice for interior designers
by 
Piotrowski, Christine M., 1947-
Format: 
Books
Publication Date 
2013
Excerpt: 
; Benchmarking -- Money management : Accounting methods: accrual versus cash accounting ; Accounting records and
Available: Copies:
13. 
Cover image for Hedge fund modelling and analysis using Excel and VBA
by 
Darbyshire, Paul.
Format: 
Books
Publication Date 
2012
Excerpt: 
Index Biases -- 3.3.1.Survivorship Bias -- 3.3.2.Instant History Bias -- 3.4.Benchmarking -- 3.4.1
Available: Copies:
14. 
Cover image for Strategic management : the challenge of creating value
by 
FitzRoy, Peter T.
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Benchmarking -- Need for a set of measures -- 12.3.Developing a performance measurement system -- Identifying
Available: Copies:
15. 
Cover image for The little book of big customer satisfaction measurement
by 
Rao, Ajit, 1962-
Format: 
Books
Publication Date 
2012
Excerpt: 
question? -- Benchmarking and normative databases -- Implementing the survey findings -- Appendices
Available: Copies:
16. 
Cover image for 101 management models : English edition
by 
Mulders, Marijn.
Format: 
Books
Publication Date 
2011
Excerpt: 
.Benchmarking -- 10.Blue Ocean Strategy -- 11.Brainstorm -- 12.Brand Asset Valuator -- 13.Business Intelligence
Available: Copies:
17. 
Cover image for Game ranch management
by 
Bothma, J. du P.
Format: 
Books
Publication Date 
2010
Excerpt: 
-- 3. Ecological monitoring and benchmarking -- 4. Geomorphology and climate of South Africa -- 5
Available: Copies:
18. 
Cover image for The compensation handbook
by 
Berger, Lance A.
Format: 
Books
Publication Date 
2008
Excerpt: 
York and Tim Brown -- 10. Benchmarking / Iain Fitzpatrick and Thomas D. McMullen -- 11. Skills
Available: Copies:
19. 
Cover image for Understanding the global spa industry : spa management
by 
Bodeker, Gerard.
Format: 
Books
Publication Date 
2008
Excerpt: 
Arthur Smith -- Environmental and social benchmarking / Melinda Watt and Ben Bayada -- Water requirements
Available: Copies:
20. 
Cover image for Managing airports : an international perspective
by 
Graham, Anne, 1958-
Format: 
Books
Publication Date 
2008
Excerpt: 
Introduction -- The changing nature of airports -- Airport economics and performance benchmarking
Available: Copies:
by 
Poluha, Rolf G.
Format: 
Books
Publication Date 
2007
Excerpt: 
benchmarking tool -- App 6. Detailed analysis results of the single hypotheses.
Available: Copies:
22. 
Cover image for The Wiley guide to project organization & project management competencies
by 
Morris, Peter W. G.
Format: 
Books
Publication Date 
2007
Excerpt: 
: benchmarking, maturity, modeling, Gap analyses, and ROI studies / C. William Ibbs, Justin M. Reginato, and
Available: Copies:
23. 
Cover image for Accounting and financial management : developments in the international hospitality industry
by 
Harris, Peter J. (Peter James), 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
/ Agnes Lee DeFranco -- Developing a benchmarking methodology for the hotel industry / Peter Harris and
Available: Copies:
24. 
Cover image for The best practices enterprise : a guide to achieving sustainable world-class performance
by 
Kerr, James M.
Format: 
Books
Publication Date 
2006
Excerpt: 
Benchmarking (Management)
Available: Copies:
25. 
Cover image for The leader's tool kit : hundreds of tips and techniques for developing the skills you need
by 
Charney, Cyril.
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
-- Benchmarking -- Change : influencing the future -- Communicating with the board and other executives
Available: Copies:
by 
Harrington, H. J. (H. James)
Format: 
Books
Publication Date 
2006
Excerpt: 
reengineering, (new process design, process innovation) -- Process benchmarking -- Comparing the three
Available: Copies:
by 
Hitchner, James R.
Format: 
Books
Publication Date 
2006
Excerpt: 
issues in professional practices -- Strategic benchmarking for value -- Valuation of intangible assets
Available: Copies:
28. 
Cover image for Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Format: 
Books
Publication Date 
2006
Excerpt: 
Framework. Developed from a customer profitability benchmarking study conducted by the authors across
Available: Copies:
29. 
Cover image for Developing corporate social responsibility : a European perspective
by 
Perrini, Francesco.
Format: 
Books
Publication Date 
2006
Excerpt: 
basis for the analyses of the benchmarking of European and international standards and initiatives, and
Available: Copies:
30. 
Cover image for Health care finance : basic tools for nonfinancial managers
by 
Baker, Judith J.
Format: 
Books
Publication Date 
2006
Excerpt: 
benchmarking -- Budgeting and variance analysis -- Capital expenditure budgets -- Business loans and financing
Available: Copies:
31. 
Cover image for Creating a winning E-business
by 
Napier, H. Albert, 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
site testing -- Evaluating Web site performance -- Web site benchmarking -- Web analytics -- Chapter
Available: Copies:
32. 
Cover image for The professional services firm bible
by 
Baschab, John, 1968-
Format: 
Books
Publication Date 
2005
Excerpt: 
Managing the professional services firm -- Professional services firm benchmarking -- Partnership
Available: Copies:
33. 
Cover image for Business process modeling, simulation, and design
by 
Laguna, Manuel.
Format: 
Electronic Resources
Publication Date 
2005
Excerpt: 
benchmarking with data envelopment analysis.
Available: Copies:
34. 
Cover image for Intangible finance standards : advances in fundamental analysis & technical analysis
by 
Standfield, Ken.
Format: 
Books
Publication Date 
2005
Excerpt: 
. Foundations of intangible financial statements -- 4. Benchmarking intangible performance -- 5. Intangible
Available: Copies:
35. 
Cover image for Intellectual capital for communities : nations, regions, and cities
by 
Bounfour, Ahmed.
Format: 
Books
Publication Date 
2005
Excerpt: 
benchmarking system (CICBS) : a methodology and a framework for measuring and managing intellectual capital of
Available: Copies:
36. 
Cover image for Continuous quality improvement in higher education
by 
Dew, John R.
Format: 
Books
Publication Date 
2004
Excerpt: 
. Benchmarking in the academic environment -- Ch. 7. Leadership, consensus, and teamwork in the higher education
Available: Copies:
37. 
Cover image for Mentoring : a Henley review of best practice
by 
Cranwell-Ward, Jane.
Format: 
Books
Publication Date 
2004
Excerpt: 
Benchmarking.
Available: Copies:
38. 
Cover image for Quality and power in higher education
by 
Morley, Louise, 1954-
Format: 
Books
Publication Date 
2003
Excerpt: 
tables, benchmarking, increasing workloads and the long-term effects on the academy. It draws upon Morley
Available: Copies:
39. 
Cover image for Facility design and management handbook
by 
Teicholz, Eric.
Format: 
Books
Publication Date 
2001
Excerpt: 
Facility management: an introduction / Benchmarking / Strategic planning / Business transformation
Available: Copies:
40. 
Cover image for Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Function Deployment -- ISO 9000 -- ISO 14000 -- Benchmarking -- Total Productive Maintenance -- Seven
Available: Copies:
41. 
Cover image for Assessing business excellence : a guide to self-assessment.
by 
Porter, L. J. Porter, Leslie J.
Format: 
Books
Publication Date 
1998
Excerpt: 
Benchmarking.
Available: Copies:
42. 
Cover image for Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
competitive environment -- 2. Total quality management -- 3. Benchmarking -- 4. Delivering service excellence
Available: Copies:
43. 
Cover image for Competitive intelligence : how to gather, analyze, and use information to move your business to the top
by 
Kahaner, Larry.
Format: 
Books
Publication Date 
1997
Excerpt: 
; Benchmarking and competitive intelligence ; How the Japanese perform competitive intelligence ; Competitive
Available: Copies:
by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Programme (RDP) Re- engineering and work structuring Benchmarking The strategic implications of safety
Available: Copies:
45. 
Cover image for Competing in the information age : strategic alignment in practice
by 
Luftman, Jerry N.
Format: 
Books
Publication Date 
1996
Excerpt: 
extended enterprise / Benchmarking IT strategic alignment / Business culture: the key to regaining
Available: Copies:
46. 
Cover image for Human-computer interaction
by 
Preece, Jenny, 1949-
Format: 
Books
Publication Date 
1995
Excerpt: 
' Opinions -- 31. Experiments and Benchmarking.
Available: Copies:
47. 
Cover image for Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
control / B.G. Dale and P. Shaw. 22. Benchmarking: a strategic and tactical perspective / R. Cross and P
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