Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

Customer services -- Management.

communication management -- Digital marketing -- Customer value and retention -- People, processes and physical

strategy: Creating value for target customers -- Products, services, and brands: Building customer value

Customer service : skills for success / Lucas, Robert W., author.

Customer services -- South Africa -- Marketing.

-Driven Strategy and Mix -- 7. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers -- 8

stakeholders, improving processes and defining requirements. New topics in this edition include the service

Customer services -- Management.

-- Managing the information systems infrastructure and services -- Enabling business-to-consumer electronic

Customer services -- South Africa -- Marketing.

Customer services -- Management.

-Commerce Order Fulfillment Strategies -- 8-5.Customer Service -- 8-5-1.The Logistics/Marketing Interface -- 8-5-2

system -- The bank-customer relationship -- Miscellaneous banking services -- Payment -- Payment systems

Customer relations.

Managing service excellence : the ultimate guide to building and maintaining a customer-centric

Computer service industry -- Customer services.

. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New

Customer service / Cant, M. C. (Michael Colin), 1957-

Customer service : skills for success / Lucas, Robert W.

Customer service management : a holistic approach / Engelbrecht, Eugene.

concepts -- Developing and managing products -- Services and nonprofit organization marketing -- Marketing

, services and brands : building customer value -- New-product development and product life-cycle strategies

Customer services -- Management.

Customer services.

Customer services -- South Africa -- Marketing.

Managing service operations : design and implementation / Hollins, Bill.

right relationships with the right customers -- Product, services, and branding strategy -- New

-- Unauthorized network access and theft of proprietary information -- Distributed denial of service attacks

Computer industry -- Customer services -- Management.