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1. 
Cover image for Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
by 
Roberts-Lombard, Mornay, editor.
Format: 
Books
Publication Date 
2024
Excerpt: 
face of the customer, how to deal with positive and negative relationships, poor service experiences
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2. 
Cover image for Interaction design : beyond human-computer interaction
Interaction design : beyond human-computer interaction
by 
Sharp, Helen, author.
Format: 
Books
Publication Date 
2019
Excerpt: 
?; Changes from Previous Editions; Chapter 1 What Is Interaction Design?; 1.1 Introduction; 1.2 Good and Poor
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3. 
Cover image for Experiencing intercultural communication : an introduction
Experiencing intercultural communication : an introduction
by 
Martin, Judith N.
Format: 
Books
Publication Date 
2013
Excerpt: 
between rich and poor and a declining economy. We believe that the democratic ideal of one Rainbow nation
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