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1. 
Cover image for UX for beginners : a crash course in 100 short lessons
UX for beginners : a crash course in 100 short lessons
by 
Marsh, Joel, author.
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Format: 
Books
Publication Date 
2016
Excerpt: 
-pattern, visual hierarchy -- Layout: page framework -- Layout: the fold, images, and headlines -- Layout: the axis
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2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
Physical Layout of the Service Desk -- Analysts' Personal Workspace -- Chair -- Monitor -- Keyboard
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