from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes

of working life and is a major contributor to a successful career. With only 11 per cent of people

. Juggling cases, Lindsay has plenty on her mind. Michael Champion was a people's hero, a popular governor

successful transformations. Now, he shines the spotlight on the crucial first step in his framework: creating

Successful people -- Psychology.

anomaly in today's environment. This book is about the unconventional people who run these purpose

from getting what they want is lack of focus. People, who focus on what they want, prosper. Those, who

-- Productivity through people -- Hands-on, value-driven -- Stick to the knitting -- Simple form, lean staff