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1. 
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Customer services -- Management.
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2. 
Cover image for JJN Cloete's South African public administration and management
JJN Cloete's South African public administration and management
JJN Cloete's South African public administration and management
by 
Cloete, Jacobus Johannes Nicolaas.
Format: 
Books
Publication Date 
2012
Excerpt: 
JJN Cloete's South African public administration and management / Cloete, Jacobus Johannes Nicolaas.
Available: Copies:
3. 
Cover image for Legitimate leadership
Legitimate leadership
by 
Lambourne, Wendy.
Format: 
Books
Publication Date 
2012
Excerpt: 
Personnel management.
Available: Copies:
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