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Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
and connecting with the customer -- Delivering excellent customer service -- Coaching and mentoring
Available: Copies:
2. 
Cover image for Project management leadership : building creative teams
Project management leadership : building creative teams
by 
Burke, Rory, 1952-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Resistance to change -- Conflict resolution -- Coaching and mentoring -- Communication -- Project risk
Available: Copies:
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