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1. 
Cover image for Total Quality Management
Total Quality Management
Total Quality Management
by 
V. Vijayan
Format: 
Books
Publication Date 
2014 2013
Excerpt: 
Total Quality Management V. Vijayan
Available: Copies:
2. 
Cover image for Total quality: management, organization and strategy
Total quality: management, organization and strategy
Total quality: management, organization and strategy
by 
Dean, James W. Evans, James R.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality: management, organization and strategy Dean, James W. Evans, James R.
Available: Copies:
3. 
Cover image for Total quality : management, organization and strategy
Total quality : management, organization and strategy
Total quality : management, organization and strategy
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality : management, organization and strategy / Evans, James R. (James Robert), 1950-
Available: Copies:
4. 
Cover image for Total quality management : text with cases
Total quality management : text with cases
Total quality management : text with cases
by 
Oakland, John S.
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management : text with cases / Oakland, John S.
Available: Copies:
5. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
Quality management for organizational excellence : introduction to total quality / Goetsch, David L.
Available: Copies:
6. 
Cover image for Total quality management : the route to improving performance.
Total quality management : the route to improving performance.
Total quality management : the route to improving performance.
by 
Oakland, John S.
Format: 
Books
Publication Date 
1993
Excerpt: 
Total quality management : the route to improving performance. Oakland, John S.
Available: Copies:
7. 
Cover image for Contemporary management principles
Contemporary management principles
Contemporary management principles
by 
Botha, Tersia, 1967-
Format: 
Books
Publication Date 
2024
Excerpt: 
Contemporary management principles / Botha, Tersia, 1967-
Available: Copies:
8. 
Cover image for Quality assessment in South African schools
Quality assessment in South African schools
Quality assessment in South African schools
by 
Reddy, Chris, author.
Format: 
Books
Publication Date 
2023
Excerpt: 
Total quality management in education -- South Africa.
Available: Copies:
9. 
Cover image for Supply chain management : a logistics perspective.
Supply chain management : a logistics perspective.
Supply chain management : a logistics perspective.
by 
Coyle, John J. (John Joseph), 1935- author.
Format: 
Books
Publication Date 
2017
Excerpt: 
Supply chain management : a logistics perspective. Coyle, John J. (John Joseph), 1935- author.
Available: Copies:
10. 
Cover image for International entrepreneurship : starting, developing, and managing a global venture
International entrepreneurship : starting, developing, and managing a global venture
International entrepreneurship : starting, developing, and managing a global venture
by 
Hisrich, Robert D., author.
Format: 
Books
Publication Date 
2016
Excerpt: 
-- Technological Environment -- Product Policy and Total Quality Issues -- Adopting the Best Research and
Available: Copies:
11. 
Cover image for Health program management : from development through evaluation
Health program management : from development through evaluation
Health program management : from development through evaluation
by 
Longest, Beaufort B., Jr., author.
Format: 
Books
Publication Date 
2015
Excerpt: 
Total Quality Management.
Available: Copies:
12. 
Cover image for Risk management for engineering projects : procedures, methods and tools
Risk management for engineering projects : procedures, methods and tools
Risk management for engineering projects : procedures, methods and tools
by 
Munier, Nolberto, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Risk management for engineering projects : procedures, methods and tools / Munier, Nolberto, author.
Available: Copies:
13. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
Available: Copies:
14. 
Cover image for The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
The search for quality education in post-apartheid South Africa : interventions to improve learning and teaching
by 
Sayed, Yusuf, editor.
Format: 
Books
Publication Date 
2013
Excerpt: 
Total quality management -- Study and teaching -- South Africa.
Available: Copies:
15. 
Cover image for Leadership in health care
Leadership in health care
Leadership in health care
by 
Barr, Jill.
Format: 
Books
Publication Date 
2012
Excerpt: 
skills and knowledge -- 12. Quality : Historical context of quality movement in health care ; Total
Available: Copies:
16. 
Cover image for Managing organizational change : process, social construction and dialogue
Managing organizational change : process, social construction and dialogue
Managing organizational change : process, social construction and dialogue
by 
Jabri, Muayyad.
Format: 
Books
Publication Date 
2012
Excerpt: 
Organizational change -- Management.
Available: Copies:
17. 
Cover image for Essentials of quality : with cases and experiential exercises
Essentials of quality : with cases and experiential exercises
Essentials of quality : with cases and experiential exercises
by 
Sower, Victor E.
Format: 
Books
Publication Date 
2011
Excerpt: 
Total quality management.
Available: Copies:
19. 
Cover image for Business process mapping : improving customer satisfaction. Workbook
Business process mapping : improving customer satisfaction. Workbook
Business process mapping : improving customer satisfaction. Workbook
by 
Jacka, J. Mike.
Format: 
Books
Publication Date 
2009
Excerpt: 
Total quality management.
Available: Copies:
20. 
Cover image for International handbook of practice-based performance management
International handbook of practice-based performance management
International handbook of practice-based performance management
by 
Julnes, Patria de Lancer.
Table of contents only http://www.loc.gov/catdir/toc/ecip0712/2007008883.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
21. 
Cover image for Best practices in lean six sigma process improvement : a deeper look
Best practices in lean six sigma process improvement : a deeper look
Best practices in lean six sigma process improvement : a deeper look
by 
Schonberger, Richard.
Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
22. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
Total quality management.
Available: Copies:
23. 
Cover image for The progressive audit : a toolkit for improving your organizational quality culture
The progressive audit : a toolkit for improving your organizational quality culture
The progressive audit : a toolkit for improving your organizational quality culture
by 
Pfannerstill, Robert, 1951-
Table of contents http://www.loc.gov/catdir/toc/ecip0514/2005017090.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
24. 
Cover image for Beyond six sigma : profitable growth throuth customer value creation
Beyond six sigma : profitable growth throuth customer value creation
Beyond six sigma : profitable growth throuth customer value creation
by 
Plaster, Gary.
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
26. 
Cover image for Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
Process improvement and quality management in the retail industry
by 
George, Stephen, 1948-
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005020230.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020230-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
27. 
Cover image for Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
Quality : a corporate force : managing for excellence
by 
Aikens, C. Harold.
Table of contents http://www.loc.gov/catdir/toc/ecip0512/2005013503.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Total quality management.
Available: Copies:
28. 
Cover image for Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Total quality management
Available: Copies:
29. 
Cover image for The essentials of the new workplace : a guide to the human impact of modern working practices
The essentials of the new workplace : a guide to the human impact of modern working practices
The essentials of the new workplace : a guide to the human impact of modern working practices
by 
Holman, David (David J.)
Format: 
Books
Publication Date 
2005
Excerpt: 
Quality of work life.
Available: Copies:
30. 
Cover image for Quality and performance excellence in higher education : Baldrige on campus
Quality and performance excellence in higher education : Baldrige on campus
Quality and performance excellence in higher education : Baldrige on campus
by 
Sorensen, Charles W. (Charles William), 1941-2018.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management in higher education -- United States -- Case studies.
Available: Copies:
31. 
Cover image for The management and control of quality
The management and control of quality
The management and control of quality
by 
Evans, James R. (James Robert), 1950-
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
32. 
Cover image for Quality management : creating and sustaining organizational effectiveness
Quality management : creating and sustaining organizational effectiveness
Quality management : creating and sustaining organizational effectiveness
by 
Summers, Donna C. S.
Format: 
Books
Publication Date 
2005
Excerpt: 
Total quality management.
Available: Copies:
33. 
Cover image for Continuous quality improvement in higher education
Continuous quality improvement in higher education
Continuous quality improvement in higher education
by 
Dew, John R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management in higher education -- United States.
Available: Copies:
34. 
Cover image for Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
Ten steps to a results-based monitoring and evaluation system : a handbook for development practitioners
by 
Kusek, Jody Zall, 1952-
Format: 
Books
Publication Date 
2004
Excerpt: 
Total quality management in government -- Developing countries -- Evaluation.
Available: Copies:
36. 
Cover image for Entrepreneurship : theory, process, practice
Entrepreneurship : theory, process, practice
Entrepreneurship : theory, process, practice
by 
Kuratko, Donald F.
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/fy041/2002115006.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1513/2002115006-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1513/2002115006-d.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010340366&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
2004
Excerpt: 
perspective -- Women and minority entrepreneurship -- Total quality management : the continuous improvement
Available: Copies:
38. 
Cover image for Rethinking performance measurement : beyond the balanced scorecard
Rethinking performance measurement : beyond the balanced scorecard
Rethinking performance measurement : beyond the balanced scorecard
by 
Meyer, Marshall W.
Format: 
Books
Publication Date 
2002
Excerpt: 
Total quality management.
Available: Copies:
39. 
Cover image for Quality control
Quality control
Quality control
by 
Besterfield, Dale H.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
Quality control / Besterfield, Dale H.
Available: Copies:
40. 
Cover image for Customer-driven project management : building quality into project process
Customer-driven project management : building quality into project process
Customer-driven project management : building quality into project process
by 
Barkley, Bruce, 1939-
Format: 
Books
Publication Date 
2001
Excerpt: 
Total quality management.
Available: Copies:
42. 
Cover image for ISO 9000 quality systems handbook
ISO 9000 quality systems handbook
ISO 9000 quality systems handbook
by 
Hoyle, David.
Format: 
Books
Publication Date 
2001
Excerpt: 
Total quality management.
Available: Copies:
43. 
Cover image for The Oliver Wight ABCD checklist for operational excellence
The Oliver Wight ABCD checklist for operational excellence
The Oliver Wight ABCD checklist for operational excellence
by 
Wight, Oliver W.
Table of contents http://catdir.loc.gov/catdir/toc/onix06/00033007.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/00033007.html
Publisher description http://catdir.loc.gov/catdir/description/wiley035/00033007.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Total quality management.
Available: Copies:
44. 
Cover image for Tourism management : towards the new millennium
Tourism management : towards the new millennium
Tourism management : towards the new millennium
by 
Ryan, Chris, 1945-
Publisher description http://www.loc.gov/catdir/enhancements/fy0602/99047662-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0602/99047662-t.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Tourism management : towards the new millennium / Ryan, Chris, 1945-
Available: Copies:
45. 
Cover image for Marketing management
Marketing management
Marketing management
by 
Kotler, Philip.
Format: 
Books
Publication Date 
2000
Excerpt: 
Marketing management / Kotler, Philip.
Available: Copies:
46. 
Cover image for Growing and managing an entrepreneurial business
Growing and managing an entrepreneurial business
Growing and managing an entrepreneurial business
by 
Allen, Kathleen R.
Format: 
Books
Publication Date 
1999
Excerpt: 
New business enterprises -- Management.
Available: Copies:
47. 
Cover image for Organization development : behavioral science interventions for organization improvement
Organization development : behavioral science interventions for organization improvement
Organization development : behavioral science interventions for organization improvement
by 
French, Wendell L., 1923-
Inhaltsverzeichnis
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008591197&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1999
Excerpt: 
, Total Quality Management (TQM) and large-scale organizational change. Provides excellent coverage of the
Available: Copies:
48. 
Cover image for Sports management : a guide to professional practice
Sports management : a guide to professional practice
Sports management : a guide to professional practice
by 
Smith, Aaron, 1972-
Format: 
Books
Publication Date 
1999
Excerpt: 
Sports management : a guide to professional practice / Smith, Aaron, 1972-
Available: Copies:
49. 
Cover image for Global management : universal theories and local realities
Global management : universal theories and local realities
Global management : universal theories and local realities
by 
Ibarra Colado, Eduardo.
Format: 
Books
Publication Date 
1999
Excerpt: 
Global management : universal theories and local realities / Ibarra Colado, Eduardo.
Available: Copies:
50. 
Cover image for Principles of total quality
Principles of total quality
Principles of total quality
by 
Swift, J. A.
Format: 
Books
Publication Date 
1998
Excerpt: 
Total quality management.
Available: Copies:
51. 
Cover image for Assessing business excellence : a guide to self-assessment.
Assessing business excellence : a guide to self-assessment.
Assessing business excellence : a guide to self-assessment.
by 
Porter, L. J. Porter, Leslie J.
Format: 
Books
Publication Date 
1998
Excerpt: 
Total quality management.
Available: Copies:
52. 
Cover image for Management ideas --in brief
Management ideas --in brief
Management ideas --in brief
by 
Kermally, Sultan.
Format: 
Books
Publication Date 
1997
Excerpt: 
Management ideas --in brief / Kermally, Sultan.
Available: Copies:
53. 
Cover image for Leading change
Leading change
Leading change
by 
Kotter, John P., 1947-
Table of contents http://lcweb.loc.gov/catdir/toc/96-20263.html
Table of contents http://lcweb.loc.gov/catdir/toc/96020263.html
Table of contents http://www.gbv.de/dms/hbz/toc/ht007365423.pdf
Format: 
Books
Publication Date 
1996
Excerpt: 
competitors - total quality management, reengineering, right sizing, restructuring, cultural change, and
Available: Copies:
54. 
Cover image for Contemporary issues in strategic management
Contemporary issues in strategic management
Contemporary issues in strategic management
by 
Smit, Elsabé, 1958-
Format: 
Books
Publication Date 
1996
Excerpt: 
Contemporary issues in strategic management / Smit, Elsabé, 1958-
Available: Copies:
55. 
Cover image for Quality management for information and library managers
Quality management for information and library managers
Quality management for information and library managers
by 
Brophy, Peter, 1950-
Format: 
Books
Publication Date 
1996
Excerpt: 
Total quality management -- Great Britain.
Available: Copies:
56. 
Cover image for The McGraw-Hill encyclopedia of quality terms & concepts
The McGraw-Hill encyclopedia of quality terms & concepts
The McGraw-Hill encyclopedia of quality terms & concepts
by 
Cortada, James W.
Format: 
Books
Publication Date 
1995
Excerpt: 
Total quality management -- Encyclopedias.
Available: Copies:
57. 
Cover image for Managing quality
Managing quality
Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
Total quality management.
Available: Copies:
58. 
Cover image for World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
World class! : strategies for winning with your customer.
by 
Manning, Anthony D.
Format: 
Books
Publication Date 
1989
Excerpt: 
priority of business -- Quality : the new strategic weapon -- The management of expectations -- What
Available: Copies:
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